Privacy Policy

1. Introduction

Alicia Phone Place (“we”, “us”, “our”) is a phone and technology store located in Juja, Kenya. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase products from us.

2. Information We Collect

We may collect the following types of information:

• Contact information: name, phone number, email address, and delivery address when you place an order.
• Order information: products purchased, payment method, and transaction details.
• Communication data: messages you send to our AI assistant or customer care team.
• Technical data: browser type, device information, and usage patterns.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Improve our website, products, and services
• Prevent fraud and ensure secure transactions

4. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers (e.g., payment processors, delivery partners) solely to fulfill your orders. These providers are obligated to keep your information confidential.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. All payments are processed through secure, encrypted payment gateways.

6. Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and analyze traffic. You can disable cookies in your browser settings, but some features may not function properly.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone / WhatsApp: +254 724 126 009
• Email: aliciaphoneplaceke@gmail.com
• Location: Juja town, Kenya